Manage all customer conversations in one place. Three-panel layout with conversation list, chat area, and customer details—all updating in real-time.
How do I integrate with...
Thanks, that worked!
Sarah Chen
TechCorp Inc.
Your AI support agent handles initial conversations 24/7. It learns from your knowledge base and seamlessly hands off to humans when needed.
Customer asks:
"How do I set up SSO for my team?"
AI responds (from KB):
Setting up SSO is easy! Go to Settings → Security → SSO and follow these steps:
1. Choose your identity provider (Okta, Azure AD, etc.)
2. Copy your SSO metadata URL
3. Configure your IdP with our service provider details
Would you like me to walk you through any specific step?
Getting Started Guide
Onboarding • 1240 views
Integrations Overview
Features • 890 views
Billing & Payments FAQ
Billing • 567 views
API Documentation
Developers • 423 views
Create and manage help articles your customers can browse. Toggle AI training to let your support AI learn from each article.
Set up rules that trigger actions automatically. Route conversations, add tags, send auto-replies, and escalate issues without lifting a finger.
Assign to Agent / Team
Route based on criteria
Add Tag
Categorize automatically
Set Priority
Urgent, High, Normal, Low
Send Auto Reply
Predefined responses
Create Ticket
From conversations
Escalate
To managers or senior staff
Create tickets from conversations or manually. Set priorities, track SLA deadlines, and manage status through resolution.
Track conversation volume, resolution rates, AI performance, customer satisfaction, and agent productivity.
Your support widget includes AI chat, searchable help articles, product news and announcements, and meeting booking—all in one embeddable experience.
Ask a question
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