Customer Support

Knowledge Base

Self-Service Help Centre

Build a beautiful, well-organised knowledge base that helps customers find answers before they submit a ticket. AI-powered semantic search, rich article editor, category management, and analytics showing your highest-searched topics.

AI searchRich article editorCategory managementDeflection analytics

What you get

Everything included in Knowledge Base — no add-ons, no hidden limits.

AI-powered semantic search — finds the right answer even with imprecise queries

Rich article editor with images, videos, code blocks, and callouts

Category and collection management with drag-and-drop ordering

Analytics: most searched queries, articles with no results, bounce rate

Article feedback: thumbs up/down with optional comment

Embeddable widget for in-app help without leaving your product

Access control: public, password-protected, or customer-only articles

SEO-optimised structure and metadata for organic discoverability

Use cases

Who gets the most value from Knowledge Base.

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Ticket Deflection

Surface KB articles before a ticket is submitted — reducing volume automatically.

🎓

Customer Onboarding

Guide new customers through setup with structured getting-started articles.

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In-App Help

Embed the KB widget inside your product for contextual help at every step.

How it works

Up and running in minutes.

Create categories

Organise your help content into logical sections and collections.

Write articles

Use the rich editor to write clear, well-formatted help content.

Publish

Publish to your hosted help centre URL or embed in your product.

Monitor & improve

Review search analytics to identify and fill content gaps.