AI SUPPORT OS
AI support employees in your Work OS triage, route and answer tickets — so your team focuses on the conversations that actually need a human.
The problem
Imperius gives support one Work OS where AI employees deflect, triage and route — your agents take the high-value conversations and leadership sees CSAT in real time.
AI Triage
Every ticket, classified and routed.
AI employees detect intent, sentiment and priority on arrival — the right human gets the right ticket.
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Earlier today
Payment failed
Billing · High
Where is invoice?
Question · Low
Feature request
Idea · Med
How to reset your password
96%Login & 2FA troubleshooting
88%Manage your security settings
81%Next SLA breach
00:12
Trigger
New ticket
Condition
Intent = Bug
Action
Route → Tier 2
CSAT
4.8
+0.2
SLA
96%
+4pt
Volume
1.2k
+8%
Sarah K.
Re: pricing follow-up
Mike T.
Onboarding question
Jess L.
Thanks for the demo!
Auto-reply
Out of office
AI support employees on every ticket
Spin up dedicated AI employees in your Work OS to triage, draft replies and resolve common tickets — your humans handle the rest.
Knowledge base
Brand voice
12 rules
Sales playbook
24 rules
Product positioning
8 rules
Knowledge base that deflects
Semantic search so customers solve their own problem before they submit a ticket.
Weekly performance
+18.4%Time saved per week
~12hrs
30%
Fewer tickets
with active KB
45%
Lower SLA breach rate
50+
Automation triggers
Real-time
CSAT analytics
One platform, every team — each module purpose-built for the workflows that matter most.
Experience the Imperius Work OS in action — from autonomous outreach and pipeline management to AI-powered support, marketing automation and talent acquisition.